Clear claims faster, with the evidence attached.

Incomplete claim files and broker submissions stall every decision. ALK checks each file, flags what is missing, and links every answer to its source, so your team spends its time on the claims that need judgment.

What changes with ALK

The claims desk, before and after ALK.

Motor claim file review
Before
Every page read by hand
With ALK
Read and checked on arrival
Claim routing
Before
Manual triage
With ALK
Auto-approve, review, or request documents
Checking the evidence
Before
Re-read the whole file
With ALK
Every field linked to its source page
A MORNING AT STILLFIELD

Start with a warning. Finish with it cleared.

ALK spots what is waiting, shows why, and a person signs off. Here’s how.

app.alk.work/pulse
Stillfield's claims view: 6 claims waiting on documents, over the line of 3.A chart of the reserve held by each of the 6 claims waiting on documents.ALK's reasoning on Ethan Brooks's claim: a police or collision report is required and missing.Ethan Brooks's claim form: other vehicle involved, a 2015 Dodge Grand Caravan.A handler verifying ALK's call on Ethan Brooks's claim: request documents.Adding the four complete claim files back into the review.After the re-check: 16 auto-approve, 4 human review, 2 request documents.The Human review stage with Aidan Kerr's claim waiting for a handler.Stillfield's claims view refreshed: 2 claims waiting on documents, below the line of 3.
Replay

Every step in that morning is a tool you can use on its own. Here’s each one.

Motor claims

Clear motor claims without the review queue.

Every motor claim file means re-reading the same documents. ALK pulls the policyholder, vehicle, date of loss, and incident details, calculates reserves, and routes each claim to auto-approve, human review, or a request for missing documents.

ALK PRODUCT SUITE
1
ALK workflow builder: Stillfield Mutual motor claims review, from classify and extract to a suggested reserve, a policy rules check and three routes
Drag to explore
Claims intake

Catch missing documents at first notice.

Every incoming claim or renewal file is classified and checked against what it needs, so gaps are flagged before they turn into follow-up calls and delays.

ALK PRODUCT SUITE
2
CONNECTED SOURCES
GmailNew email
Connected
OutlookNew email
Connected
WebhookClaims system
Connected
1
StartGmail · New email
2
Classify Claim TypeClassify
Classify Claim TypesingleSelect
Motor claim
Other
None
Main0
Auto-approve0
Human Review0
Request Documents0
Create New Stage
View run
pdf
SM-MC-261012_Ethan_Brooks.pdf
Extracted
Claims analysis

Ask where the money is waiting.

Ask about your claims in plain words. ALK answers from the claims themselves, with a chart and the cells it used, so you can see which files hold the most reserve.

ALK PRODUCT SUITE
3
Which claims are waiting on documents? Chart the reserve each one holds.
ABCD
1
Claimant
Reserve
Claim Number
Missing Document
2
Noor Haddad
4426
SM-MC-261009
Photos of the damage
3
Ethan Brooks
4357
SM-MC-261012
Police or collision report
4
Aidan Kerr
9007
SM-MC-261047
Police or collision report
5
Rosa Delgado
1946
SM-MC-261049
Police or collision report
6
Kevin Park
2950
SM-MC-261051
Repair estimate (registered shop)
7
Leah Whitman
4059
SM-MC-261053
Vehicle permit
8
Reserves Held on Claims Awaiting Documents
Noor HaddadEthan BrooksAidan KerrRosa DelgadoKevin ParkLeah Whitman02000400060008000
Reserves Held on Claims Awaiting Documents
Claims oversight

Know when claims start to pile up.

Tell ALK where your line is. A live dashboard counts the claims waiting on documents and the reserves they hold, and warns you the moment the count crosses it.

ALK PRODUCT SUITE
4
Claims waiting on documents | Stillfield Mutual
LIVE

Documents Queue Summary

Total Claims

22

All rows in Sheet1, all classified as Motor claim

Waiting on Documents

0

Rows with Check Policy Rules result = Request documents

Threshold Status

Below threshold

Total Reserve Held

$0

Last refreshed 1:26 PM

Claims Waiting on Documents

Claims currently in 'Request documents' status, requiring claimant-supplied paperwork before approval.

Claim #ClaimantMissing DocumentReserve HeldClaim Amount
SM-MC-261009Noor HaddadPhotos of the damage$4,426$4,214.90
SM-MC-261012Ethan BrooksPolice or collision reporting centre report$4,357$3,960.76
SM-MC-261047Aidan KerrPolice or collision reporting centre report$9,007$8,187.87
SM-MC-261049Rosa DelgadoPolice or collision reporting centre report$1,946$1,853.20
SM-MC-261051Kevin ParkRepair estimate from a registered repair shopNo reserve suggested (see note)$2,950.00
SM-MC-261053Leah WhitmanVehicle permit$4,059$3,690.01

Last refreshed 1:26 PM

ALK running on a desktop computer in a sunlit office

"ALK has made such complex processes incredibly easy. It has drastically reduced the time spent doing reviews and checks"

Process Owner
Insurance Company
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