A deal packet can look complete and still not be ready for a lender. Someone has to read every page and check that the numbers agree before the file goes out. Here, Northbrook Mortgage, the company we use to show ALK at work, follows one borrower’s file up close, then steps back to the rest of this week’s 20 deal packets.
Step 1 of 9
Start with one file
Daniel Kowalski’s deal packet is seven pages: the application, a pay stub, his notice of assessment, a bank statement, his driver’s licence, the signed broker disclosure and a suitability note.
Step 2 of 9
Every page, read
All seven documents are found and read, down to the suitability note on the last page, so nothing is marked missing when it is really there.
Step 3 of 9
The reason, with the receipt
His application and pay stub say $86,400. His notice of assessment says $71,200. ALK explains the $15,200 gap and marks the income check for review.
Step 4 of 9
See the page it came from
One click opens line 15000 of his notice of assessment, right next to what ALK read from it, so anyone on the team can confirm the figure in seconds.
Step 5 of 9
The decision: follow up first
His file waits in Follow up with the gap named. A person signs off before anything goes to a lender.
Step 6 of 9
The bigger picture
His file is one of 20 this week. All 20 are read and sorted in about 13 minutes: 10 are ready for lenders and 10 need follow-up.
Step 7 of 9
What’s holding the rest up
5 files are missing documents, 2 have income that doesn’t match, 2 have expired IDs and 1 disclosure is unsigned. Chase the missing documents first.
Step 8 of 9
Name your limit
One instruction: warn me when more than 5 files are waiting on clients.
Step 9 of 9
ALK tells you first
This week 7 files are waiting on clients, over the limit of 5, and the view names who to call.
What ALK checks in each packet
- Which documents arrived and which are missing
- Income on the application against the pay stub and the notice of assessment
- Whether the disclosure is signed, the photo ID is valid and a suitability note is on file
- Where each file goes next: ready for lender or follow up
Try it on your own files
Send one real deal packet, or a redacted one, and see what ALK finds.
