Every week, a motor insurer receives new claims: the claim form, damage photos and the police report. Before anything is paid, someone has to check that each file is complete and that the details agree. Here, Harbourline Insurance, the company we use to show ALK at work, takes this week’s 33 motor claims from the inbox to payout.
Step 1 of 9
Start your usual process
The claims process is already set up: what each claim needs, what to check, and where each claim goes next. Open it and go.
Step 2 of 9
Or tell ALK what you need
You can also ask in plain words: triage this week’s motor claims and tell me what’s missing. The same review runs, with nothing to set up.
Step 3 of 9
33 claims, read and sorted
All 33 claims are read and sorted in about 20 minutes. 18 are approved, 7 go to a reviewer, and 8 are sent back for documents.
Step 4 of 9
See why, not just what
Every flag comes with its reason, and the reason points to the exact place in the file it came from.
Step 5 of 9
Check the file yourself
The claim form sits right next to what ALK read from it, so anyone on the team can confirm a detail in seconds.
Step 6 of 9
The decision: send them back
Some claims are missing damage photos, or their police report date doesn’t match. ALK asks each claimant for what’s missing, and a person signs off.
Step 7 of 9
The claimant gets a link
Daniel adds his damage photos and the right police report through one link. No back and forth, and his claim moves on.
Step 8 of 9
Approved claims become payouts
This week’s 18 approved claims pay out $102,345. Another $110,037 waits on reviews and documents.
Step 9 of 9
Keep watching both
Every morning, one view shows claims waiting on documents, payouts against premiums, and cash against your alert.
What ALK checks in each claim
- Which documents arrived and which are missing, such as damage photos
- Whether the police report date matches the claim
- Where each claim goes next: approved, sent to a reviewer, or sent back for documents
Try it on your own claims
Send one real claim file, or a redacted one, and see what ALK finds.
